.png)
THE CLIENT EXPERIENCE
Our client experience is designed to be clear and organized, guiding you from your first conversation with our team
through project completion and delivery.
Phase 1: Discovery
& Connection
Phase 2: Client Intake
& Information Gathering
(Free 30-Minute Zoom Discovery Call)
Purpose:
To understand your goals, vision, challenges, and determine the best solution for your needs.
Includes:
-
Complimentary 30-minute Zoom consultation
-
Discussion of your business, project goals, and timeline
-
Overview of Natif Logistics services and process
-
Initial recommendations and next steps
No obligation. This call helps ensure we’re the right fit.
After the discovery call, qualified clients receive a Discovery Sheet to complete.
Forms & Documents Sent:
-
Client Discovery / Intake Form
-
Brand & Business Questionnaire
-
Content or Project Goals Worksheet
-
Access to upload logos, brand assets, or references
Purpose:
-
Gather detailed information about your brand, audience, and objectives
-
Clarify expectations and scope
-
Ensure accurate recommendations and pricing
Phase 3: Strategy Review
& Service Recommendations
Phase 4: Proposal, Quote & Approval
Based on your completed discovery form, we prepare a Suggested Services Sheet tailored to your goals.
Includes:
-
Recommended service package(s)
-
Scope of work overview
-
Timeline estimate
-
Deliverables summary
-
Optional add-ons
This ensures clarity before moving into pricing and agreements.
Phase 5: Contract & Invoice Issued
Upon approval, we send:
Required Documents:
-
Service Agreement / Contract
-
Invoice for Deposit
Payment Structure:
-
50% non-refundable deposit due to begin work
-
Remaining 50% final balance due prior to delivery or launch, unless otherwise stated in writing
Work does not begin until the contract is signed and the deposit is received.
Once services are confirmed, we provide formal documentation.
You Receive:
-
Detailed written Quote / Proposal
-
Scope of services and deliverables
-
Project timeline
-
Pricing breakdown
Clients review and approve before moving forward.
Phase 6: Onboarding & Project Kickoff
Once payment and contracts are complete, onboarding begins.
Includes:
-
Welcome & onboarding confirmation
-
Project kickoff email or call
-
Timeline review and milestones
-
Access requests (if applicable)
-
Content planning or strategy alignment
-
Scheduling of shoots, meetings, or deliverables
Phase 7: Production & Execution
Depending on your selected service, this phase
may include:
-
Content creation (photo, video, written content)
-
Strategy execution
-
Social media management
-
Website design & development
-
Campaign or branding implementation
-
Ongoing communication and updates
Clients may receive drafts, previews, or checkpoints for review when applicable.
Phase 9: Final Delivery & Payment Completion
-
Final files, access, or live links are delivered
-
Remaining balance is due before or upon final delivery
-
Project is officially closed once payment is complete
Late payments may pause delivery until balance is received.
Phase 8: Review, Revisions & Approval
-
Client reviews deliverables within the agreed timeframe
-
Minor revisions completed per contract terms
-
Final approval provided before release or publishing
Phase 10: Ongoing Support & Next Steps
After project completion,
clients may:
-
Continue with monthly services
-
Upgrade to additional packages
-
Book future strategy sessions
-
Referral program or partnership opportunities
We aim to build long-term relationships, not one-time transactions.
OUR SERVICES
_edited.png)