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THE CLIENT EXPERIENCE
Our client experience is designed to be clear and organized, guiding you from your first conversation with our team
through project completion and delivery.
Phase 1: Discovery
& Connection
Phase 2: Client Intake
& Information Gathering
(Free 30-Minute Zoom Discovery Call)
​
Purpose:
To understand your goals, vision, challenges, and determine the best solution for your needs.
​
Includes:
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Complimentary 30-minute Zoom consultation
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Discussion of your business, project goals, and timeline
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Overview of Natif Logistics services and process
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Initial recommendations and next steps​
No obligation. This call helps ensure we’re the right fit.
After the discovery call, qualified clients receive a Discovery Sheet to complete.
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Forms & Documents Sent:
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Client Discovery / Intake Form
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Brand & Business Questionnaire
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Content or Project Goals Worksheet
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Access to upload logos, brand assets, or references
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Purpose:
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Gather detailed information about your brand, audience, and objectives
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Clarify expectations and scope
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Ensure accurate recommendations and pricing
Phase 3: Strategy Review
& Service Recommendations
Based on your completed discovery form, we prepare a Suggested Services Sheet tailored to your goals.
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Includes:
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Recommended service package(s)
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Scope of work overview
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Timeline estimate
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Deliverables summary
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Optional add-ons
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This ensures clarity before moving into pricing and agreements.
Phase 4: Proposal, Quote
& Approval
Once services are confirmed, we provide formal documentation.
​
You Receive:
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Detailed written Quote / Proposal
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Scope of services and deliverables
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Project timeline
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Pricing breakdown
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Clients review and approve before moving forward.
Phase 5: Contract & Invoice Issued
Upon approval, we send:
Required Documents:
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Service Agreement / Contract
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Invoice for Deposit
Payment Structure:
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50% non-refundable deposit due to begin work
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Remaining 50% final balance due prior to delivery or launch, unless otherwise stated in writing
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Work does not begin until the contract is signed and the deposit is received.
Phase 6: Onboarding & Project Kickoff
Once payment and contracts are complete, onboarding begins.
Includes:
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Welcome & onboarding confirmation
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Project kickoff email or call
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Timeline review and milestones
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Access requests (if applicable)
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Content planning or strategy alignment
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Scheduling of shoots, meetings, or deliverables
Phase 7: Production & Execution
Depending on your selected service, this phase
may include:
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Content creation (photo, video, written content)
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Strategy execution
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Social media management
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Website design & development
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Campaign or branding implementation
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Ongoing communication and updates
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Clients may receive drafts, previews, or checkpoints for review when applicable.
Phase 9: Final Delivery & Payment Completion
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Final files, access, or live links are delivered
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Remaining balance is due before or upon final delivery
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Project is officially closed once payment is complete
​
Late payments may pause delivery until balance is received.
Phase 8: Review, Revisions & Approval
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Client reviews deliverables within the agreed timeframe
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Minor revisions completed per contract terms
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Final approval provided before release or publishing
Phase 10: Ongoing Support & Next Steps
After project completion,
clients may:
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Continue with monthly services
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Upgrade to additional packages
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Book future strategy sessions
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Referral program or partnership opportunities
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We aim to build long-term relationships, not one-time transactions.
OUR SERVICES
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